More help articles

Web Compatibility


E0001: Your MacOS version is not supported.

The EnvisionVR Web App requires MacOS Mojave or a newer version. If your Mac is currently running an older version, you may be able to update it to meet this requirement, depending on the specifications of your device.

If your device can be updated you can refer to the instructions provided here for details on how to do so:

E0002: Your Windows version is not supported.

The EnvisionVR Web App is compatible only with Windows 10 and Windows 11. It may be possible to update your computer to achieve compatibility. Refer to Windows’ specifications for more information on the necessary technical requirements.

Windows 11 requirements:

Install Windows 11:

Windows 10 requirements:

Install Windows 10:

E0003: Your browser is not supported.

The EnvisionVR Web App is available on the following browsers:

  • Chrome v70 or above
  • Opera v55 or above
  • Firefox v65 or above
  • Safari v11 or above

See instructions below on how to update your browser.

E0004: GPU acceleration is not enabled.

The EnvisionVR Web App requires you to enable GPU acceleration on your browser so that you have a smooth experience.

E0005: Device does not have enough memory.

To use the EnvisionVR Web App, your device must have a minimum of 4GB of RAM. Devices with less than 4GB of RAM are not compatible with the application.

E0006: Not accessible when embedded on a website.

Please note that the EnvisionVR Web App cannot be accessed from within a website on a mobile device. To use the EnvisionVR platform on a mobile device, you must download the EnvisionVR Mobile App, which is available for download at the following links:

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