Problem:
The App appears frozen on the Tablet.
Solution:
iPad:
- Restart the App by swiping up from the bottom of the screen until the Enviz app becomes smaller and closes.
- Now from the home screen swipe up from the bottom of the screen to bring up all open apps.
- Swipe the Enviz app up to quit.
- Re-enter the app from the home screen.
Android:
- Restart the App by swiping up from the bottom of the screen to bring up Samsung menu.
- Select the three vertical lines to minimise the App and click close all.
- Restart the App by clicking on it again in the home screen.
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